Lately we have been asked a lot to compare Ringcentral and Grasshopper. And to be honest, I don’t want to spend hours comparing features etc… And I have to include a third competitor (who we currently use) in the mix Phone.com so I’m just going to list some of our personal experiences with each service.

 

 

RingCentral.

We used to be huge Ringcentral fans. Even to the point of evangelism. We have recommended Ringcentral to countless businesses as a way to cut costs. Our loyalty was strong, and for good reason. In the early days Ringcental customer service were happy to help is out, they were willing to do what it took to keep longtime, loyal customers happy. Well, it appears those days are gone. There does not appear to be any loyalty in the other direction. When we needed to make changes to our services we knew we could get what we needed elsewhere with more features included and get it all cheaper! But that wasn’t enough to make us jump ship alone. All we needed was 5 more extensions. That’s all… We gave them plenty of opportunity to make a small concession to keep us. But sadly, they stood fast in there position not to work with us…. So, we jumped ship.

On to Grasshopper.

Grasshopper seems to be a great company with even greater potential. All of our dealings with their support and sales reps were fantastic. The only thing that kept us from staying with grasshopper was a lack of some features, or more specifically a limitation of the flexibility of those features. We were coming from Ringcental, with many phone numbers and extensions. The problem lied with our extension numbers. There was no way to Create extensions that matched our Ringcentral ones. That would mean new business cards as well as annoying the people that call us on our current extensions. For this reason we set out once again to find the perfect replacement for Ringcentral. If you are setting up your phone system for the first. Time go ahead and give Grasshoppeer a try… but for us…

On to phone.com

When we got to phone.com we felt like there was a party going on but we weren’t invited. How was it that we didn’t know about phone.com before… That question still haunts us. But what doesn’t haunt us is the decision to switch to phone.com. They have every feature you want and need plus more. They have amazing call routing and automated response system. You can even route calls based on their caller ID so when joe’s client calls it is routed straight to Joe. No prompts, no extension. Awesome. They have so many features we have only begin to scratch the surface. I’m looking forward to giving the conference call feature a try when I get a chance. We wanted flexibility and we got it. Wow. You can do anything you want with this system.
Phone.com gets our vote for sure. Give them a try, here is a link: Business Phone Service – Increase Productivity Reduce Cost

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1. Ringcentral Killer? Stupid Name, Awesome Price!